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IT Specialist (Customer Support)

This position is located in the Office of Information Field operation at the VA Marion, IL.
The major duties include but aren't limited to the following:
This position is located in the Office of Information & Technology (OIT).
The position serves as a Tier II level support position typically providing services to other IT Specialists.
Tier I Specialists relay problems, issues and situations to the incumbent for resolution.
The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.
The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures.
Provides account management support, client connectivity support and client application support for various devices; and remains current with changing IT technologies via sponsored VA training and/or through personal education.
Work Schedule:
8:
00am - 4:
30pm Monday - Friday.
Position Number is 44715A

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