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Hourly Associates

ALL POSITIONS

Greets each Guest (or party) with enthusiasm, sincerity, and genuine appreciation within 10 seconds of their arrival.
Interacts with each Guest and Associates in a courteous, cordial and professional manner.
Verbally communicates effectively to a diverse base of Guests and coworkers.
Initiates conversations, speaks and listens effectively, and "connects" with Guests interpersonally through casual conversation and by demonstrating an "attitude of servitude."
Visually ensures quality and presentation of all orders before serving.
Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
Cleans and sanitizes station and restaurant in accordance with Company and health department standards. Utilizes "clean as you go" system.
Acts independently.
Prioritizes actions according to Guest needs, restaurant needs and business flow.
Thanks each Guest for their patronage and invites them to return in the future.
Informs management of all Guest issues and concerns.
Demonstrates personal appearance, uniform, hygiene standards and demeanor that is consistent at all times with Company expectations defined in the Company's Operations Manual.

KITCHEN POSITIONS

Sandwich Maker/Baked Table
Possesses expert knowledge of all sandwich receipts, preparation and assembly procedures, product cooking and holding temperatures and times, product portion sizes and presentation, food safety and sanitation procedures.
Prepares sandwich station products accurately and efficiently to standards as they appear on the monitor and/or printer.
Steam Table Operator
Dishes all orders quickly, accurately and neatly. Ensures proper plate presentation for all orders.
Ensures quality of all products served by utilizing proper baking, heating, holding, storing, portioning per Company standards.
Sets up and/or tears down steam table as needed.
Strives to achieve service times 100% of the time.
Utilizes all safety and sanitation equipment provided to minimize risk of injury and product contamination.
Utilizes time(s) to track cooking and holding time(s) on specified products.
Communicates appropriately to management whenever business demands indicate product overages or shortages may be occurring.
Oven Coordinator
Monitors the flow of business (dine-in and drive-thru) and ensures appropriate amounts of product are always immediately available.
Ensures quality of all products served by utilizing proper baking, heating, holding, storing, portioning per Company standards.
Delivers all oven-cooked foods, safely and quickly, to appropriate holding or serving platforms.
Stocks steam table and reach-in cooler to appropriate levels during rush periods.
Communicates appropriately to management whenever business demands indicate product overages or shortages may be occurring.

Drive Thru Coordinator
Assembles each order correctly and ensures accuracy by checking each order against the register screen and/or printer.
Assists Steam Table Operator in preparing food items for Drive Thru orders.
Performs miscellaneous projects and duties as assigned.


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