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Medical Support Assistant

Company Name:
Department Of Veterans Affairs
United States Citizens Excepted Service Permanent Full Time Vacancy Identification Number (VIN) 1198081
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to /.
_ATTENTION APPLICANTS_ Answering the occupational questionnaire and submitting your resume does not constitute "Applying". You MUST SUBMIT those applicable documents reflected as REQUIRED under the "How to Apply" tab. Failing to submit any documentation that is required will result in loss of consideration.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Reasonable Accommodation: The Marion VA Medical Center may provide reasonable accommodation for the known physical or mental limitations of qualified applicants and employees with permanent disabilities and allow them to fully participate in the application process, perform essential job functions, and enjoy equal benefits and privileges of employment, in accordance with all applicable laws, regulations, and VA policies, unless to do so would cause undue hardship to the department.
If you are an _internal employee_ (i.e., VA applicant located at the facility and/or Community Based Outpatient applicant) or _VA Agency Wide employee_, or current _Federal employee_, you should apply under the announcement MRN-HA-14-1198069-INT-BU. All applicants applying under this external announcement will be subject to Veteran's preference.
Relocation Expenses: Relocation expenses are _NOT_ authorized for this position.
Must pass pre-employment examination Must be proficient in written and spoken English Designated and-or Random Drug Testing required Background and-or Security Investigation required Selective Service Registration is required for males born after 12/31/1959.
The Marion, Illinois VA Health Care System is seeking a full time Medical Support Assistant (MSA) to join Nursing Service in the Behavioral Medicine Outpatient Clinic. The incumbent serves as a MSA providing clerical/administrative support. The incumbent is responsible for accurate appointment management and correct coordination of administrative information between the professional staff and the patient. The MSA works as part of the patient care team. The incumbent provides administrative scheduling and appointment coordination for diagnostic testing and consultative appointments for other services.
Work Schedule: Monday - Friday, 8:00 A.M. to 4:30 P.M. (Excluding Federal Holidays) with occasional evening and Saturday shifts.
Functional Statement Title/#: Medical Support Assistant, #000000
This position is located in Nursing Service, Outpatient Services West (Behavioral Health).
Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language proficiency required.
Experience/Education: Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or One year of education above high school; or Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations:
GS-4 MSA (Developmental Level):
Experience or Education : One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
Assignment : This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
Demonstrated Knowledge, Skills, and Abilities - Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
GS-5 MSA (Full Performance Level):
Experience or Education : One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Assignment : This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Demonstrated Knowledge, Skills, and Abilities - Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
All legal and regulatory requirements must be met within thirty days of the closing date of this announcement.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 2012. This standard is available in the Human Resources Liaison Officer for review.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
All legal and regulatory requirements must be met within thirty days of the closing date of this announcement.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: /. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: Light lifting (under 15 lbs); Light carrying (under 15 lbs); Use of fingers, Both hands required; Walking (1 hr); Standing (1 hr.); Far vision correctable in one eye to 20/50 and to 20/100 in the other; Hearing aid permitted; Working closely with others; Working alone.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The full performance level of this vacancy is GS-05 .The Professional Standards Board (a peer-review group) will recommend the grade and salary for new appointments.
All applicants are encouraged to apply online.
To apply for this position , you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, September 04, 2014 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
All applicants are _ required _ to submit the following supporting document type(s):
Other (VA Form 10-2850c - Application for Associated Health Occupations)
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Cover Letter
DD-214
OF-306
Other Veterans Document
Resume
SF-15
SF-50
Transcript
NOTE: VA Form 10-2850c - Application for Associated Health Occupations (Available at ) is a _REQUIRED_ document.
Please use this checklist__to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify),documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit .
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1198081.
NOTE : If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your r sum supports the answers given in the questionnaire. If your r sum does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined. VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently .
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.

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