Service Advisor
Oasis Outdoors RV Oasis Outdoors RV Marion, IL Marion, IL Full-time Full-time Estimated:
$42.
6K - $53.
9K a year Estimated:
$42.
6K - $53.
9K a year 5 days ago 5 days ago 5 days ago
Job Description:
At Oasis RV, we strive to create a family-like atmosphere for our team, and our customers.
We have built a reputation for having the highest-quality repair services available.
Our dedicated Technicians provide exceptional workmanship and superior client service.
The Service Advisor is responsible for selling and promoting all products and services offered by Oasis RV, by following the dealership standards and expectations.
Essential Roles and
Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the dealership standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customers file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer along with providing the customer with updates throughout the day on the status of their services.
Follow proper procedures when finalizing a customer's ticket to include a review of the completed work and explanation of applicable warranties.
Other duties as assigned
Qualifications:
High School Diploma or equivalent Prior experience as a Service Advisor is Preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
$42.
6K - $53.
9K a year Estimated:
$42.
6K - $53.
9K a year 5 days ago 5 days ago 5 days ago
Job Description:
At Oasis RV, we strive to create a family-like atmosphere for our team, and our customers.
We have built a reputation for having the highest-quality repair services available.
Our dedicated Technicians provide exceptional workmanship and superior client service.
The Service Advisor is responsible for selling and promoting all products and services offered by Oasis RV, by following the dealership standards and expectations.
Essential Roles and
Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the dealership standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customers file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer along with providing the customer with updates throughout the day on the status of their services.
Follow proper procedures when finalizing a customer's ticket to include a review of the completed work and explanation of applicable warranties.
Other duties as assigned
Qualifications:
High School Diploma or equivalent Prior experience as a Service Advisor is Preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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